Returns & Refunds
Can I Return or Exchange?
You can return items within 30 days of receipt. To do this, please contact our chat bot which will talk you through the process. If you cannot find the chat bot or are having difficulties, please reach out to customer support at ukcustomercare@ricksh
What if my items are damaged, defective or incorrect?
Please contact our customer service team within 30 days of receiving the item, at [email protected] and include the following information:. For qualifying damaged items, we will reimburse you the full amount paid, including shipping costs
Can I Cancel or Amend My Order?
Unfortunately we cannot accept cancellations or amend an order if the items are already in production. Most orders go into production 60 minutes after purchasing. If you would like to check if it’s possible to cancel your order, please email ukcustom
Return items to the following address:
UK Returns must be addressed: FAO Rick Shiels Media, 2Excel Logistics Ltd, 1 Sabre Way, Edgerley Drain Road, Eastern Industry, Peterborough, PE1 5EJ